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Terms and Conditions

Easystep Stairlifts Limited
Standard terms and conditions of sale

 
GENERAL
1.1    These terms and conditions shall apply to every purchase made by the customer.
1.2    No additions, alterations or substitutions to these terms or conditions shall be binding on the customer unless expressly accepted in writing by the customer.

DELIVERY
2.1    The company shall deliver the goods to the customers’ premises on the date specified in the order during normal business hours, unless previously arranged otherwise.
2.2    Alterations to the order by the customer may result in delay of the delivery.
2.3    The company will endeavour to comply with reasonable requests by the customer for postponement of delivery, but shall be under no obligation to do so and may charge the customer with reasonable charges for storage.
2.4    The customer must ensure the provision of the company of adequate access to the point at which delivery is to take place.

CANCELLATION / RETURN OF THE GOODS
3.1    We will permit you to cancel this contract by sending written notice no later than 14 days after the date on which this contract has been signed. If you request cancellation at a later date, then unless we are in breach of contract, we have the right to retain all or part of your deposit as a contribution towards and losses or costs we suffer as a result of your cancellation.
3.2    As a consumer, the purchaser has certain statutory rights regarding the return of defective goods and claims in respect of losses caused by any negligence on the part of the seller or failure by the seller to carry out its obligations. These terms and conditions and any warranty supplied shall not affect your purchaser’s statutory rights. For further information about your statutory rights contact your local Trading Standards Department or Citizens Advice Bureau

INSPECTION OF GOODS
4.1    The Customer is asked to examine the goods as soon as possible after delivery and notify the Company of any fault or damage as soon as is reasonably possible
4.2    In the event of notification by the customer in accordance with clause 4.1 the following provisions shall have effect.
4.2.1    The customer shall be entitled to inspect all damaged goods, 
4.2.2    The company shall be responsible for collecting the damaged goods, at its own expense from the customer’s premises.
4.2.3    The customer shall bear no liability whatsoever for any loss or further damaged caused to the damaged goods in the period from delivery from the customers premises to collection by the company.
4.2.4    All sums payable by the customer in respect of the damaged goods shall cease to be payable.
4.2.5    The company shall repay to the customer all sums paid by the customer in respect to the damaged goods, and
4.2.6    The customer shall be entitled to recover damages from the company in respect to any losses caused to the customer as a result of the goods being damaged.
4.3    In relation to any shortages in the order
4.3.1    All sums payable by the customer in respect by those goods which are missing shall cease to be payable.
4.3.2    The company shall repay to the customer immediately all sums paid by the customer in respect of the missing goods, and 
4.3.3    The customer shall be entitled to recover damages from the company in respect of any losses caused to the customer as a result to the shortages in the order.
4.4    The company shall in request by the customer immediate replace the damaged goods or complete the order in relation to the shortages in it, at the companies own expense, and / or 
4.5    The customer reserves the right to cancel, without notice, the whole or any unexecuted part of the order.

TITLE  
5.1    Ownership of the goods supplied shall only pass to the customer when the customer has paid the company all sums due and payable under the order and until that time the company may recover the goods at anytime.  
5.2    
5.3    PRICES AND VAT
6.1    If any alteration to the design or specification of the goods ordered is required by the customer and agreed by the company an appropriate alteration in the price for the goods may be made by the company.
6.2    Goods supplied for individual disabled persons are not subject to VAT but VAT may be charged in any change in the law.  The company may require assigned declaration of disability.

WARRANTY
7.1    This warranty does not affect the statutory rights of the customer but if the customer wishes to have the benefit of the company warranties conditions the customer must comply with the provisions set out below and in the Warranty Agreement Certificate.
7.2    In the event of a defect in the goods supplied becoming apparent in the warranty period given the company itself will effect any necessary repair or replacement of parts free of charge on condition that the customer complies with the following provisions of this warranty.
7.3    Any part repaired or replaced during the warranty period is warranted for the duration of that period.
7.4    The arrangements for repairs and service will be notified to the customer by the company and will be confirmed at any time upon request.
7.5    On a defect occurring during the warranty period the customer must notify the company immediately giving full information as to the problem no use will be made of the goods and no alterations or unauthorised repairs made to the goods prior to inspection by the company.
7.6    Items of a consumable nature will not normally be covered during the warranty period unless such items have suffered undue wear as a direct result of an original manufacturers defect.
7.7    Under normal circumstances, no responsibility will be accepted where the goods have required repair or replacement as a direct result of  as follows :
(a)    The goods or part not having been maintained in accordance with the manufactures recommendations where such exist and using only the specified original equipment parts.
(b)    The goods or part having been damaged by neglect, accident or improper use.
(c)    The goods or part having been altered from the manufacturers specifications, or repairs having been attempted prior to the company being notified.
(d)    Fair wear and tear
(e)    This warranty will expire on the anniversary of the installation date of your stairlift. To ensure continued warranty cover a new contract must be undertaken before the previous warranty expires.
(f)    If an extended warranty period was offered at point of original sale, at the customer’s request and expense, a full bronze service must be undertaken every 12 months from installation date, during the agreed warranty period.

 FAILURE TO SERVICE YOUR STAIRLIFT WILL RESULT IN YOUR WARRANTY BEING NULL AND VOID.

RENTAL
8.1    All installation goods for rental purposes remain the property of Easystep Stairlifts Ltd. 
8.2    Rental stairlifts have a lifetime warranty and 24 hour call out at no extra charge to the customer.
8.3    If payment (or part) is overdue, we may require the customer upon reasonable notice to return and deliver up the goods to us failing which we shall take legal proceedings to recover the goods or their value.
8.4    There is no minimum or maximum period of rent
8.5    Easystep Stairlifts Ltd may vary rental charges from time to time. Notice will be given of any increases. Hirers who do not wish to accept an increase in rental charges may terminate their agreement in writing.
8.6    Rental payments are paid one month, or part there-of, in advance. On cancellation Easystep Stairlifts will remove the stairlift at no charge to the customer. The customer will cancel the standing order after first notifying the company of cancellation.  No refunds shall be given for part months.


FORCE MAJEURE
9.1    The company will supply and install the items within a reasonable time.

AMENDMENT
10.1   We may change or add to these conditions for legal or regulatory reasons. We will give you at least one month’s notice of any changes or additions. You may end this contract at any time if we tell you we are going to change these conditions by giving one month’s notice.

As a consumer, the purchaser has certain statutory rights regarding the return of defective goods and claims in respect of losses caused by any negligence on the part of the seller or failure by the seller to carry out its obligations. These terms and conditions and any warranty supplied shall not affect the purchaser’s statutory rights. For further information about your statutory rights contact your local Trading Standards Department or Citizens Advice Bureau.

COMPLAINTS
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/membership/whichtrustedtraders/